Outage in Grafana

Hosted Prometheus: Read/Write Latency

Resolved Minor
April 03, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Starting at 16:37 UTC, we were alerted to some instances experiencing 5xx errors being returned from Grafana Cloud Metrics in the Azure Netherlands region, only. Engineering is actively engaged and investigating. We will provide updates as more information is shared.
Components affected
Grafana Azure Netherlands - prod-eu-west-3: Ingestion Grafana Azure Netherlands - prod-eu-west-3: Querying
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/03/2024 06:41PM

We have observed a continued period of stable, nominal behavior. As such, we are considering this incident resolved.

No further updates.

MONITORING about 2 months ago - at 04/03/2024 05:05PM

As of 16:58 UTC, this issue has resolved and users should no longer experience 5xx errors when reading or querying Hosted Metrics in the Azure Netherlands region.

We will continue to monitor to ensure continued stability.

INVESTIGATING about 2 months ago - at 04/03/2024 04:55PM

Starting at 16:37 UTC, we were alerted to some instances experiencing 5xx errors being returned from Grafana Cloud Metrics in the Azure Netherlands region, only. Engineering is actively engaged and investigating. We will provide updates as more information is shared.

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