Outage in Hightouch
Subset of Syncs Triggered via API failing
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
We have identified the root cause as a service failover. Most of our servers automatically reconnected to the new primary, but one did not and required manual intervention. This impacted syncs triggered via API between ~12:15 and 4:30 UTC. This issue is now resolved. We will continue to investigate why this happened so that we can prevent downtime in the future.
We are investigating an issue causing a subset of syncs triggered via API to fail.
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