Is Hightouch Down? What is the current status?

Hightouch status is operational
Updated from Hightouch official status page
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Hightouch issues reported in the last 24 hours

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Latest Hightouch status updates

Some syncs encountering fatal errors

Minor Resolved

July 10, 2024 · lasted about 1 hour

We identified an issue causing fatal errors for a subset of syncs in all regions. We are working on restoring normal performance.

Delay of data for file storage and some SFMC syncs

Minor Resolved

May 17, 2024 · lasted about 2 hours

We have identified an issue introduced ~ 10pm ET yesterday, causing a subset of syncs to SFMC to be incomplete. We are currently working on a fix and will update here shortly.

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Hightouch outages in the last 30 days

Number of Incidents

1 issues

Last incident

10 days ago

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Major Outages Notifications

IsDown monitors Hightouch for major outages. A major outage is when Hightouch experiences a critical issue that severely affects one or more services/regions. When Hightouch marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Hightouch status page for minor outages. A minor outage is when Hightouch experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Hightouch status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Hightouch publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Hightouch and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Hightouch and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Hightouch down today?

Hightouch is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Hightouch status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Hightouch outages, issues and problems' at the top of the page.

When was the last Hightouch outage?

Hightouch last outage was on July 10, 2024 with the title "Some syncs encountering fatal errors"

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Why use IsDown to monitor Hightouch instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Hightouch and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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