Hightouch status updated
Hightouch is working normally
This chart shows the number of user-reported issues for Hightouch service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
See where users report Hightouch is down. The map shows recent Hightouch outages from around the world.
Hightouch Outage MapIn the last 90 days, Hightouch had 2 incidents (1 major outage and 1 minor incident) with a median duration of 1 hour 31 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Check Hightouch status history below. IsDown detects when Hightouch is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating this issue.
|
Dec 24, 2025 at 08:06 PM UTC
|
11 minutes |
|
We’re investigating errors when previewing models that include the message: Missing credentials i...
|
Oct 29, 2025 at 09:45 PM UTC
|
about 3 hours |
|
We’re investigating an issue causing a subset of Hightouch file drop destinations to not respect ...
|
Oct 23, 2025 at 04:01 PM UTC
|
about 5 hours |
|
Some Hightouch services are showing higher error rates and latency due to an upstream AWS outage ...
|
Oct 20, 2025 at 02:26 PM UTC
|
about 12 hours |
|
Some Hightouch services are currently unavailable or showing higher error rates due to an upstrea...
|
Oct 20, 2025 at 07:47 AM UTC
|
about 3 hours |
|
We are investigating an issue causing Databricks syncs to fail. We will provide an update as soon...
|
Oct 10, 2025 at 10:45 AM UTC
|
about 1 hour |
|
We are currently investigating an issue causing a subset of syncs to fail.
|
Oct 09, 2025 at 12:18 AM UTC
|
37 minutes |
|
We identified and mitigated an issue causing delays for events to warehouse syncs beginning aroun...
|
Oct 08, 2025 at 06:51 PM UTC
|
15 minutes |
|
We are investigating an issue causing syncs to Reddit Ads to fail. We will provide an update as ...
|
Sep 30, 2025 at 09:14 PM UTC
|
about 3 hours |
|
Some customers may see an message in the web app saying that a model could not be found and “may ...
|
Sep 18, 2025 at 07:58 PM UTC
|
30 minutes |
Check if any Hightouch component is down. View the current status of 3 services and regions.
| Component | Status | Details |
|---|---|---|
| Control plane (UI + API) status | OK | View details |
| Data Plane status | OK | View details |
| Landing page status | OK | View details |
IsDown has monitored Hightouch continuously since January 2023, tracking this Data Pipelines for 3 years. Over that time, we've documented 75 outages and incidents, averaging 2.1 per month. When Hightouch goes down, incidents typically resolve within 91 minutes based on historical data.
We monitor Hightouch's official status page across 3 components. IsDown interprets Hightouch statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
When Hightouch is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Hightouch status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
IsDown checks Hightouch's status page every few minutes, across all 3 components. We combine official status data with user reports to detect when Hightouch is down, often before the vendor announces it.
When Hightouch status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
IsDown checks Hightouch official status page for major/minor outages or downtimes. A major outage is when Hightouch experiences a critical issue that severely affects one or more services/regions. A minor incident is when Hightouch experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Hightouch outage, we send you an alert and update your dashboard and status page.
Hightouch and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Hightouch status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Hightouch publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Hightouch and all their 3 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Hightouch is just one of 5,451 services IsDown monitors. Add all your critical dependencies to one dashboard, get alerts when any service is down, and share a status page with your team.
Monitor Hightouch health alongside all your other vendors in a single view.
Get notified when Hightouch is down. Filter by severity to skip noise.
Route Hightouch outage alerts to Slack, Teams, PagerDuty, or webhooks.
Share Hightouch service status with your team or customers on a branded page.
Looking for Hightouch outage alerts like Downdetector? IsDown monitors Hightouch's official status page for verified incident data, not just user reports. Know exactly when Hightouch is down, which components are affected, and when service health is restored. Here's why official Hightouch status monitoring beats crowdsourced detection:
| Features |
|
Downdetector |
|---|---|---|
| Official Hightouch status page monitoring. Know when Hightouch is down with real time incident details. | ||
| Monitor 5,450+ services including Hightouch in a single dashboard. | ||
| Instant Hightouch outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Hightouch official status plus user reports for early outage detection. | ||
| Maintenance feed for Hightouch | ||
| Granular alerts filtering by Hightouch components and regions. |
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Hightouch isn't down. You can check Hightouch status and incident details on the top of the page. IsDown continuously monitors Hightouch official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Hightouch is currently operational. You can check Hightouch status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Hightouch being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Hightouch official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Hightouch last outage was on December 24, 2025 with the title "Some syncs failing to initiate"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Hightouch and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Hightouch is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Hightouch's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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