Outage in Hightouch
Slow Application Loading and Intermittent UI Errors
Resolved MinorIncident Report
Summary AI Generated
Hightouch experienced slow application loading and intermittent UI errors during two windows: 20:30–20:45 UTC and 21:04–21:19 UTC on September 21, 2026. The issue was limited to the application interface, with no impact to event delivery or syncs. The application stabilized and the incident was fully resolved within approximately 1.5 hours.
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 09/21/2026 10:14PM
This incident has been resolved. Between 20:30 and 20:45 UTC and again between 21:04 and 21:19 UTC, the Hightouch application experienced slow loading and intermittent errors in the UI. There was no impact to event delivery or syncs.
MONITORING
14 days ago - at 09/21/2026 09:42PM
The Hightouch application is now stable. We are continuing to monitor and we will provide updates as the situation evolves.
INVESTIGATING
14 days ago - at 09/21/2026 09:25PM
We are continuing to investigate this issue.
INVESTIGATING
14 days ago - at 09/21/2026 08:48PM
We’re investigating an issue causing slow application loading and intermittent errors in the UI. We’re working to resolve it and will share another update shortly.
Latest Hightouch outages
Slow Application Loading and Intermittent UI Errors - 6 days ago
Hightouch sync run delays - 11 days ago
Elevated sync errors - 17 days ago
Elevated Sync Errors - about 1 month ago
App Errors - about 2 months ago
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