Outage in Hightouch
Elevated Sync Errors
Resolved MinorIncident Report
Summary AI Generated
Between 19:20 and 20:40 UTC on September 4, 2026, a subset of Hightouch syncs running in AWS regions experienced slower run times, delays, and errors. No data was lost, and affected syncs were set to recover on their next scheduled run or via manual trigger. The incident lasted approximately 55 minutes and was fully resolved by 21:37 UTC.
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 09/04/2026 09:37PM
This incident has been resolved. Between 19:20 and 20:40 UTC, a subset of syncs running in AWS regions may have experienced slower run times, delays, or errors.
There was no data loss. Affected syncs will recover on their next scheduled run or can be manually triggered to run again.
MONITORING
11 days ago - at 09/04/2026 09:22PM
We are continuing to monitor for any further issues.
MONITORING
11 days ago - at 09/04/2026 09:12PM
A fix has been implemented and we are continuing to monitor.
INVESTIGATING
11 days ago - at 09/04/2026 08:44PM
We are currently investigating an increase in sync errors affecting some customers. We will provide an update as more information becomes available.
Latest Hightouch outages
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Meta Sync Processing Delay - about 2 months ago
Google Sign-On Failures - 3 months ago
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