Outage in iClassPro

Issue: Support desk issues.

Resolved Major
April 22, 2024 - Started 27 days ago - Lasted about 2 hours
Official incident page

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Outage Details

One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to reach our customer support lines. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you. For questions, please feel free to submit a request at https://support.iclasspro.com/ Thank you.
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 04/22/2024 05:13PM

After working with our partners, the issues affecting our Support lines have been resolved.

Thank you for your patience while we resolved this issue!

IDENTIFIED 27 days ago - at 04/22/2024 03:10PM

One of our third-party partners is experiencing an issue that is impacting the ability of some iClassPro customers to reach our customer support lines. We are working with our partner to resolve the issue as quickly as possible and apologize for any inconvenience this may cause. Thank you.

For questions, please feel free to submit a request at https://support.iclasspro.com/

Thank you.

Latest iClassPro outages

Issue with reports - 3 days ago
Issue with Partial Payments - about 1 month ago
Connectivity issue - about 2 months ago
Long running tasks - about 2 months ago

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