Outage in iClassPro

Issue with Partial Payments

Resolved Minor
April 12, 2024 - Started 11 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing an issue that is affecting the ability of a small subset of iClassPro customers to accept partial payments through the Customer Portal. Customers are reporting the error message "The amount due changed between initiating the payment and authorizing the charge. Please submit a new payment request." We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause.
Components affected
iClassPro Customer Portal
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 04/12/2024 09:26PM

We appreciate your patience while we worked through this issue and want to let you know that the problem is now resolved. We will continue monitoring the application to ensure it behaves properly. Again, thank you.

INVESTIGATING 11 months ago - at 04/12/2024 06:42PM

We are currently experiencing an issue that is affecting the ability of a small subset of iClassPro customers to accept partial payments through the Customer Portal.

Customers are reporting the error message "The amount due changed between initiating the payment and authorizing the charge. Please submit a new payment request."

We are working on resolving the issue as quickly as possible and apologize for any inconvenience this may cause.

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