Investigating: Incorrect Discounts

Our team has further narrowed the issue's impact to a specific combination of settings. We are working closely with those affected to ensure the smooth implementation of necessary changes. We are confident these measures will effectively resolve the problem without disrupting current processes.

Thank you for your patience and understanding as we addressed this matter. If you have any additional concerns or need further assistance, please don't hesitate to contact our support team.

We appreciate your cooperation.

Our team is actively working to resolve the issue affecting improper discounts. We have identified the cause of the error and are making progress toward a resolution.

Resolving this issue remains our top priority. We are proceeding carefully to ensure that any changes we implement do not lead to unintended consequences.

In the meantime, we strongly recommend that accounts planning to process payments carefully review all students with tuition overrides and discounts in their CTC before finalizing charges.

Thank you for your continued understanding and patience as we work diligently to resolve this matter.

Our team is continuing to investigate the issue related to discounts.

We would like to assure you that this is being addressed with urgency; however, due to the direct relation to billing, it is critical that we proceed with caution and conduct extensive testing to ensure there are no unintended consequences. As the issue persists, we ask that any accounts planning to run a payment process review students with tuition overrides and discounts in their CTC before processing any charges.

Thank you for your understanding and patience as we work to resolve this matter.

Our team has identified an issue that has caused incorrect discounts to be applied to some tuition charges. We are currently investigating the cause of the issue and its impact on our clients. We will continue to update this message as the issue progresses until it is resolved.

Thank you again for your patience as we work to resolve this issue.