Outage in ID.me

Service Degradation

Resolved Minor
December 11, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

The application platform is currently experiencing a service degradation. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.
Components affected
ID.me Company Employee Verification ID.me Authenticator (Android) ID.me Authenticator - Push Notification ID.me Authenticator - Code Generator ID.me Custom Groups Verification ID.me KBA-replacement Policies ID.me U2F Security Key ID.me Mobile Yubikey ID.me Teacher Verification ID.me First Responder Verification ID.me Login Services ID.me Document Verification ID.me Account Management ID.me Government Employee Verification ID.me Student Verification ID.me Health Care Provider Verification ID.me Custom Solutions ID.me NIST 800-63-3 Policies ID.me Authenticator (iOS) ID.me Alumni Verification ID.me Text message or phone call ID.me Multi-factor Authentication API ID.me Military Verification ID.me Nurse Verification ID.me NIST 800-63-2 Policies
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/11/2023 07:39PM

This incident has been resolved

MONITORING 5 months ago - at 12/11/2023 07:03PM

A fix has been implemented and we have confirmed the service degradation has been restored, we are currently monitoring.

IDENTIFIED 5 months ago - at 12/11/2023 06:41PM

The issue has been identified and we are currently working on a fix

INVESTIGATING 5 months ago - at 12/11/2023 06:07PM

The application platform is currently experiencing a service degradation. The ID.me Engineering team is currently investigation the issue and will provide updates as soon as they become available.

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