Outage in Incident IQ

Sites not loading

Resolved Major
April 11, 2022 - Started about 2 years ago - Lasted 32 minutes
Official incident page

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Outage Details

We are experiencing an issue with one of our firewalls that is incorrectly routing some traffic and causing sites not to load.
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 04/11/2022 02:30PM

A fix has been implemented and we are monitoring the results. Firewalls should now be directing traffic correctly and allowing sites to load without any issues. This fix also resolved an issue that was preventing new tickets from being created by inbound emails sent over the weekend.

IDENTIFIED about 2 years ago - at 04/11/2022 02:04PM

We have identified the specific firewall issue and are currently implementing a fix.

INVESTIGATING about 2 years ago - at 04/11/2022 01:59PM

We are experiencing an issue with one of our firewalls that is incorrectly routing some traffic and causing sites not to load.

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