Outage in Infobip
EU Region-locked (Germany) - Conversations and Email service degradation
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
The issue has been successfully resolved and the service is once again operational. The storage on our data center was affected causing issues with file uploads.
Start (UTC): 22 April 02:40
End (UTC): 22 April 07:52
Impact: the agents and users could not upload the files in Conversations and email messages
We are currently experiencing issues with Conversations and Email services over EU Region-locked (Germany) data center. The issue is currently being investigated and more information will follow in the next update.
The impact is the following:
- The voice recordings uploads are being delayed
- The agents cannot upload new files in conversations
- Attachments cannot be added to emails
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