Outage in Infobip

Brazil - General service issue

Resolved Major
May 06, 2024 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing general issues over Brazil data center. The scope of the issue is currently being investigated and more information will follow in the next update.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 05/06/2024 11:52AM

The issue has been successfully resolved and the service is once again operational.
The incidents was caused by the network issues on the data center.

Start (UTC): 06 May 08:25
End (UTC): 06 May 11:02
Impact: API requests towards SMS endpoints were affected (/1/reports, /1/query, /1/single endpoints), voice calls were not routing properly

IDENTIFIED 13 days ago - at 05/06/2024 11:24AM

The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

INVESTIGATING 13 days ago - at 05/06/2024 10:51AM

The team continues the investigation. We will keep providing updates as we receive new information.

INVESTIGATING 13 days ago - at 05/06/2024 10:16AM

We are currently experiencing general issues over Brazil data center. The scope of the issue is currently being investigated and more information will follow in the next update.

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