Jamf Pro Partial Outage

This incident has been resolved.

While our team has completed the work to relieve the intermittent instability with some Jamf Pro services, we are continuing to monitor the situation and will issue updates as further information is available.

Our team is continuing to work to resolve the issues for the remaining customers. Please note, some may still experience intermittent instability with Jamf Pro services.

We appreciate your patience as we finalize these fixes.

A large group of instances are back and operational at this time only a subset of customers remain in a degraded state.

We have identified a solution and are implementing this fix in a rolling fashion. In the meantime, if you are logged in you may be logged out of your Jamf Pro instance. This is currently isolated to a subset of our total hosting environment.

We are continuing to monitor and remediate impact to customers.

We are continuing to monitor for any further issues.

At this point the fix seems to be working, we will continue to monitor the restarts.

We have begun to see some reports of Jamf Premium Cloud Customers in multiple regions that may be affected. These customers are being handles on a case by case basis.

Our top priority is to ensure the stability and reliability of our services, and we are taking every precaution to address any unforeseen challenges that have arisen during the outage.

At this point the fix seems to be working, we will continue to monitor the restarts. Our top priority is to ensure the stability and reliability of our services, and we are taking every precaution to address any unforeseen challenges that have arisen during the outage.

At this we have implemented a fix, we will need to run a rolling restarts on all impacted regions for this to take effect. Regions impacted APNE1, EUC1, USE1, USW2. Those restarts are already kicked off and we anticipate this to be very low impact and completed over the next few hours.

We are continuing our efforts with all parties involved, and this continues to impact our servers. We recognize the impact of this extended downtime may have on your business, and we sincerely apologize for any disruption this may be causing.

We have narrowed down the issue to a 3rd party, and we are actively in communication with them and our teams. We will provide updates hourly as we progress to resolve the issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

An issue has been identified that is affecting some Jamf Pro customers.