Outage in Khoros

[Marketing-Approvals] Post appearance issue in Approvals tab

Resolved Minor
January 12, 2023 - Started over 1 year ago - Lasted 7 days
Official incident page

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Outage Details

We are experiencing an issue with the Approval flow in Marketing, where posts pending for approval do not appear in the Approvals tab. Agents may also notice already approved posts appearing in the Approvals tab. As a workaround, we recommend agents to check the pending posts under Calendar and approve them. We are actively investigating the issue and will keep you updated on the progress when more information is available.
Components affected
Khoros Social Marketing Approvals
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/19/2023 07:25AM

This incident has been resolved.

MONITORING over 1 year ago - at 01/17/2023 04:10PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and will update you accordingly.

INVESTIGATING over 1 year ago - at 01/16/2023 07:32AM

We are seeing an improvement in the behavior of posts in the Approval flow of Marketing, the posts pending for approval are now appearing in the Approvals tab with a decent delay.

We have observed the posts are now appearing in the approvals queue in an average of 15 mins.

We continue to investigate the issue, we will keep you updated on the progress.

INVESTIGATING over 1 year ago - at 01/13/2023 03:29AM

We continue to investigate the issue, and we will keep you updated on the progress.

INVESTIGATING over 1 year ago - at 01/13/2023 12:36AM

We continue to investigate the issue, and we will keep you updated on the progress.

INVESTIGATING over 1 year ago - at 01/12/2023 07:03PM

We are experiencing an issue with the Approval flow in Marketing, where posts pending for approval do not appear in the Approvals tab. Agents may also notice already approved posts appearing in the Approvals tab.
As a workaround, we recommend agents to check the pending posts under Calendar and approve them.
We are actively investigating the issue and will keep you updated on the progress when more information is available.

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