Outage in Khoros

[Meta APIs] Disruptions in Meta APIs

Resolved Minor

March 05, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Meta APIs are experiencing major disruptions due to which customers may experience issues in Khoros Care, Marketing & Flow products, which include authentication, data ingestion, publishing and responses. We are tracking the status of this disruption on the Meta status page, and we will keep you updated on the progress. Meta status page link - https://metastatus.com/

Components affected

Khoros Social Marketing Social Inbox Khoros Social Marketing Account Administration Khoros Social Marketing Publishing Khoros Facebook API

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 03/05/2024 08:42PM

This incident has been resolved.

MONITORING 2 months ago - at 03/05/2024 07:48PM

We continue to monitor further and will keep you updated accordingly.

MONITORING 2 months ago - at 03/05/2024 07:47PM

Meta has restored the affected services, we will continue to monitor the situation further and we will keep you updated.

INVESTIGATING 2 months ago - at 03/05/2024 05:37PM

Meta services have started recovering now, and we currently recommend that agents DO NOT change passwords for Meta integrations during this outage. Please wait for Meta to restore service before determining if it is necessary to update those credentials.
We will keep you updated on the progress further.

INVESTIGATING 2 months ago - at 03/05/2024 04:40PM

Meta APIs are experiencing major disruptions due to which customers may experience issues in Khoros Care, Marketing & Flow products, which include authentication, data ingestion, publishing and responses.
We are tracking the status of this disruption on the Meta status page, and we will keep you updated on the progress.
Meta status page link - https://metastatus.com/

Latest Khoros outages

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[Care] Performance degradation for a subset of customers in EMEA - 15 days ago

[Care] Performance degradation for a subset of customers in EMEA Region - 15 days ago

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