Outage in Khoros

[Care] Performance degradation for a subset of customers in EMEA Region

Resolved Minor
May 02, 2024 - Started 15 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We experienced performance degradation with Care, which affected a subset of customers in the EMEA region. As a result, agents may have noticed latency in features such as content ingestion, searching, claiming & responding to conversations. We confirm that the affected services have already been restored and are actively monitoring the situation; we will provide another update soon.
Components affected
Khoros EMEA CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 05/02/2024 09:41AM

This incident stands resolved.

MONITORING 15 days ago - at 05/02/2024 07:22AM

We experienced performance degradation with Care, which affected a subset of customers in the EMEA region. As a result, agents may have noticed latency in features such as content ingestion, searching, claiming & responding to conversations.
We confirm that the affected services have already been restored and are actively monitoring the situation; we will provide another update soon.

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