Outage in Kinsta

Kinsta support system currently experiencing intermittent availability

Resolved Minor
July 05, 2022 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our support system which is powered by Intercom is currently experiencing some technical difficulties and we are seeing reports of unavailability and delayed responses from some of our customers. There are further details on the issue available on Intercom's official status page here https://www.intercomstatus.com/
Components affected
Kinsta support system
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 07/05/2022 01:33PM

Intercom is now reporting the issue as resolved: A bad database query caused Intercom degradation from 11:27 UTC to 11:46 UTC and 12:15 UTC to 12:28 UTC. This is now fully resolved.

MONITORING almost 2 years ago - at 07/05/2022 01:17PM

Intercom has reported their service is now stable, Intercom was degraded from 11:27 UTC to 11:46 UTC and 12:15 UTC to 12:28 UTC.

MONITORING almost 2 years ago - at 07/05/2022 12:35PM

Intercom has confirmed the continued performance degradation on their status page, investigated and identified a fix. We will continue to monitor as Intercom deploys the fix. https://www.intercomstatus.com/incidents/zf36wcp2l855

MONITORING almost 2 years ago - at 07/05/2022 12:29PM

We are continuing to receive reports of intermittent connectivity, and delayed message sending. We are standing by for further updates via Intercom official Status: https://www.intercomstatus.com/incidents/zf36wcp2l855

MONITORING almost 2 years ago - at 07/05/2022 11:50AM

Intercom has rolled back an update which seems to have resolved the issue, they are currently monitoring the issue to confirm its resolved, and so are we: https://www.intercomstatus.com/incidents/zf36wcp2l855

IDENTIFIED almost 2 years ago - at 07/05/2022 11:45AM

Our support system which is powered by Intercom is currently experiencing some technical difficulties and we are seeing reports of unavailability and delayed responses from some of our customers. There are further details on the issue available on Intercom's official status page here https://www.intercomstatus.com/

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