Outage in KnowBe4

PhishER - Loading and PhishML Issues (US only)

Resolved Minor
April 26, 2024 - Started 12 days ago - Lasted 6 days
Official incident page

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Outage Details

We've received reports that some users are unable to load their PhishER console or that the console is slow to load, as well as reports that PhishML is adding a bypassed tag to emails and is not showing ML confidence. We are looking into this issue and will update this page when we have more information.
Components affected
KnowBe4 Console KnowBe4 PhishML
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/02/2024 01:27PM

This incident has been resolved.

MONITORING 11 days ago - at 04/26/2024 08:53PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 days ago - at 04/26/2024 02:21PM

We are continuing to work on a fix for this issue.

IDENTIFIED 12 days ago - at 04/26/2024 12:40PM

We've identified the cause of this issue and are working on a fix.

INVESTIGATING 12 days ago - at 04/26/2024 12:36PM

We've received reports that some users are unable to load their PhishER console or that the console is slow to load, as well as reports that PhishML is adding a bypassed tag to emails and is not showing ML confidence.

We are looking into this issue and will update this page when we have more information.

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