Learnosity Status

Resolved Issue affecting creation of session records via Data API in IE region

As of 2:45 UTC, we are experiencing delays creating session records via the Data API in the IE region. This affects session creation via Data API only and no other services appear to be affected. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Issue affecting availability of assessments in IE region

As of 6:10 UTC, we are seeing intermittent failures in our internal monitoring when initializing assessments, and possibly delays retrieving existing session information, affecting the IE region. This appears to be very intermittent, so this may not affect end-users Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Possible delays in availability of newly scored session data in US East 1

As of 15:15 UTC, We are currently investigating possible delays affecting the availability of newly scored session data in US East 1>. At the moment, this is a proactive alert. This may affect the Data API and/or Reports API and does not appear to be affecting customers. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Possible issue with Amazon Web Services Network Load Balancers in us-east-1. ALL APIS FULLY OPERATIONAL AT PRESENT

As of 21:29 UTC, We are tracking a notice from Amazon Web Services regarding issues with network load balancers in 3 of 11 availability zones in the us-east-1 region. At this time, we have seen no impact on Learnosity but are raising the issue for transparency. We will continue to monitor both our own services and updates from AWS. https://status.aws.amazon.com/ Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Issue affecting authoring in all regions.

As of 21:45 UTC, we are experiencing issues affecting authoring in all regions. The author site and Author API are experiencing delays loading items. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Possible issue affecting saving of items in all regions

As of 18:30 UTC, we are currently monitoring possible degraded performance affecting the saving of authoring content in all regions. At the moment, we are merely monitoring for a potential issue and will update this status report as we learn more. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Issue affecting dispatch of Firehose messages in us-east-1

As of 18:00 UTC, we are investigating delays affecting Firehose Submission Responses messages affecting a small number of customers in us-east-1. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved possible issues with AWS Kinesis streams may be affecting Learnosity Firehose

As of 2:45 UTC, we are currently looking at possible impact of reported degradation of AWS Kinesis performance. As of this posting, all Learnosity services are fully operational. We are looking for possible delays in Firehose messages that may be caused by this AWS issue. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Issue affecting scoring, firehose and eventbus in US region

As of 03:43 am 20 November 2020 (UTC), we are currently experiencing degraded performance on scoring, eventbus and firehose in the VA region due to an AWS-related issue. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Resolved Possible issue affecting loading of assessments in all regions

As of 7:52 UTC, we may be seeing intermittent loading issues with assessments in all regions. We haven't been able to reliably reproduce yet but are raising awareness. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.