Number of Incidents
1 outages
Since last incident
15 days
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Learnosity.
Major · 15 days ago · lasted about 3 hours
Investigating unresponsive support ticketing system
As of 14:30 UTC, we are currently seeing a partial outage in our third-party ticketing system. Zendesk status doesn't currently reflect an issue, but the ability to load or create support tickets may be affected. Learnosity Support is actively monitoring the issue, and will follow on with an update and resolution as soon as possible.
Minor · about 1 month ago · lasted about 5 hours
Issue affecting assessments in VA (us-east-1)
As of 12:46 UTC, we are investigating elevated error rates below 3% affecting assessments in the VA region (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Minor · about 1 month ago · lasted 1 day
Brazil: Third-party vendor incident may affect Learnosity support architecture
Zendesk, our support ticketing system vendor has reported an active incident that may affect the ability for customers in Brazil to create support tickets. Learnosity will do our best to monitor this situation and update our own status page to help pass information on. This affects tickets and knowledge base documentation resources help.learnosity.com, and authorguide.learnosity.com. The Reference site (API language resource) is unaffected. Zendesk currently says this only affects customers in Brazil.
Minor · 3 months ago · lasted about 1 hour
Possible delays in accessing newly created and updated content in us-east-1 region
As of 19:00 UTC, we are currently investigating possible delays in newly created and updated authoring content in the us-east-1 region. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Minor · 3 months ago · lasted about 3 hours
Issue affecting creation of Item Pools in the us-east-1 region
As of 12:12 UTC: As part of our ongoing investigation and remediation of issues affecting the timely creation of item pools, we've detected an issue creating and updating index values that may be linked to creating large batches of small item pools. We are working to correct the issue. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
Minor · 3 months ago · lasted about 2 hours
Possible delays creating or updating authoring content in us-east-1 region
As of 14:30 UTC, we are investigating possible delays with newly created content being available to assessments in the us-east-1 region. If confirmed, this will only affect content recently created. Availability of existing content is unaffected, and all other APIs are operating normally. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
“If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny.”
“Your support is one of the best I have ever worked with. Thanks for having a great product AND great support.”
Get notified only when an outage impacts a certain component.
The data and notifications you need, in the tools you already use.
SaaS rules the world, and all teams depend on them to do their most productive work. IsDown helps you monitor all your cloud services, so you can focus on what matters.
Try it out! How much time you'll save your team, by having the outages information close to them?