Outage in Liquid Web

Premium Business Email Delivery Delays

Resolved Minor
April 10, 2024 - Started 23 days ago - Lasted 6 days
Official incident page

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Outage Details

Our Email Vendor is aware of an issue that may be delaying incoming traffic to the Premium Business Email environment. Messages that are delayed will still be delivered and their engineers have been engaged. Yahoo/AOL Bouncebacks Email Engineers are actively partnering with affected recipient mail hosts, significantly improving deliverability. While they work to resolve this issue fully, some users may still experience mail delivery delays or failures. If you encounter problems, please retry sending your messages and advise recipients to safelist your domain for smoother delivery. Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Components affected
Liquid Web Business Email
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 04/16/2024 03:03PM

This issue has been resolved.

MONITORING 17 days ago - at 04/16/2024 12:24PM

Email Engineers are still working on getting IPs delisted from the corresponding providers. Email delivery will be getting increasingly better as our team finishes that up.

Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

MONITORING 21 days ago - at 04/12/2024 04:11PM

Email Engineers found and corrected an issue in the system. They are still working on getting IPs delisted. Email delivery will be getting increasingly better as our team finishes that up.

Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

IDENTIFIED 21 days ago - at 04/12/2024 03:28AM

Our Email Vendor is still investigating an issue that may be delaying incoming traffic to the Premium Business Email environment. Messages that are delayed will still be delivered and their engineers are engaged.

Yahoo/AOL Bouncebacks
Email Engineers are actively partnering with affected recipient mail hosts, significantly improving deliverability. While they work to resolve this issue fully, some users may still experience mail delivery delays or failures. If you encounter problems, please retry sending your messages and advise recipients to safelist your domain for smoother delivery.

Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

IDENTIFIED 23 days ago - at 04/10/2024 01:05PM

Our Email Vendor is aware of an issue that may be delaying incoming traffic to the Premium Business Email environment. Messages that are delayed will still be delivered and their engineers have been engaged.

Yahoo/AOL Bouncebacks
Email Engineers are actively partnering with affected recipient mail hosts, significantly improving deliverability. While they work to resolve this issue fully, some users may still experience mail delivery delays or failures. If you encounter problems, please retry sending your messages and advise recipients to safelist your domain for smoother delivery.

Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

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