Incident in Livestorm
6 months ago

Unable to register participants using the Public API

Resolved Minor
Our team has identified an issue on our public API which causes users to be unable to register participants using the endpoint. We are currently investigating and will keep you posted as we make progress.
Updates ( sorted recent to last )
RESOLVED at 01/03/2022 05:07PM

The incident has now been resolved. This issue should no longer occur. Thank you for your patience and understanding.

MONITORING at 01/03/2022 04:23PM

We have deployed a fix and our team is currently monitoring the results. We will keep you informed. We thank you for your continued patience.

IDENTIFIED at 01/03/2022 12:48PM

We are continuing to work on a fix for the issue in order to ensure that the affected services would function as required. The impact has been identified to only be across registrations that are supposed to return in an error due to malformed attributes or incorrect information allowing valid registrations to not be impacted by this. We'll keep you updated as the issue progresses.

IDENTIFIED at 01/03/2022 12:11PM

The source of the issue has now been identified, and a fix is being prepared to resolve this. This would be deployed shortly. We will keep you posted as soon as we have further updates on this issue.

INVESTIGATING at 01/03/2022 12:00PM

Our team has identified an issue on our public API which causes users to be unable to register participants using the endpoint. We are currently investigating and will keep you posted as we make progress.

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