Outage in Livestorm

Unable to register participants using the Public API

Resolved Minor
January 03, 2022 - Started over 2 years ago - Lasted 3 months
Official incident page

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Outage Details

Our team has identified an issue on our public API which causes users to be unable to register participants using the endpoint. We are currently investigating and will keep you posted as we make progress.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/03/2022 04:07PM

The incident has now been resolved. This issue should no longer occur.
Thank you for your patience and understanding.

MONITORING over 2 years ago - at 01/03/2022 03:23PM

We have deployed a fix and our team is currently monitoring the results. We will keep you informed.
We thank you for your continued patience.

IDENTIFIED over 2 years ago - at 01/03/2022 11:48AM

We are continuing to work on a fix for the issue in order to ensure that the affected services would function as required.

The impact has been identified to only be across registrations that are supposed to return in an error due to malformed attributes or incorrect information allowing valid registrations to not be impacted by this.

We'll keep you updated as the issue progresses.

IDENTIFIED over 2 years ago - at 01/03/2022 11:11AM

The source of the issue has now been identified, and a fix is being prepared to resolve this. This would be deployed shortly.

We will keep you posted as soon as we have further updates on this issue.

INVESTIGATING over 2 years ago - at 01/03/2022 11:00AM

Our team has identified an issue on our public API which causes users to be unable to register participants using the endpoint.
We are currently investigating and will keep you posted as we make progress.

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