Outage in Livestorm

Unexpected Usage Consumption Alert Emails Triggered

Resolved Minor
October 28, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We identified an issue where our recent migration job within our new billing system unintentionally triggered usage Consumption alerting emails, resulting in automated email warnings being sent to some clients. There is no impact on event performance, usage, or billing, However, some clients may have received unnecessary MAC limit warning emails.
Components affected
Livestorm app

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/28/2025 05:12PM

We have deleted all the scheduled emails, no further unexpected emails will be triggered.

MONITORING about 2 months ago - at 10/28/2025 04:21PM

We have canceled the migration job responsible for this and are now working to delete all scheduled alert emails to prevent further notifications.

IDENTIFIED about 2 months ago - at 10/28/2025 04:17PM

We identified an issue where our recent migration job within our new billing system unintentionally triggered usage Consumption alerting emails, resulting in automated email warnings being sent to some clients.

There is no impact on event performance, usage, or billing, However, some clients may have received unnecessary MAC limit warning emails.

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