Outage in Livestorm

Intermittent failures on the delivery of webhooks, API requests and Zapier Integrations

Resolved Major
November 27, 2023 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our team has identified several requests across our integrations (including the delivery of Webhooks, API Calls and our Zapier integrations). We are actively investigating into the root cause of the issue and ensuring the stability of the service. We'll keep you updated as the issue progresses. Apologies for the inconvenience that might have been caused to this end.
Components affected
Livestorm app
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/27/2023 10:57AM

We can now confirm that users should no longer have any further impact in regards to this issue.

Thank you for your patience and apologies for any inconvenience that might have been caused to this end.

IDENTIFIED 5 months ago - at 11/27/2023 10:38AM

The issue has been identified by the team towards a recent change in the handling of API calls which led to intermittent timeouts during execution and leading to the failures experienced.

The fix reverting the change is currently being deployed and we'll keep you updated on when this is released.

INVESTIGATING 5 months ago - at 11/27/2023 10:18AM

Our team has identified several requests across our integrations (including the delivery of Webhooks, API Calls and our Zapier integrations).

We are actively investigating into the root cause of the issue and ensuring the stability of the service. We'll keep you updated as the issue progresses.

Apologies for the inconvenience that might have been caused to this end.

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