Outage in MailChannels

Service Connectivity

Resolved Minor
January 09, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

Need to monitor MailChannels outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including MailChannels, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net
Components affected
MailChannels SMTP Service MailChannels SMTP Service
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/10/2024 11:02PM

This incident has been resolved.

MONITORING 4 months ago - at 01/09/2024 10:02PM

MailChannels entered an incorrect field into a DNSSEC DS record for mailchannels.net, causing name resolution errors. The incorrect DS record was promptly removed from the DNS; however, because of DNS caching, it may take some time for this change to propagate to the entire DNS. Please purge any DS records for mailchannels.net; our registrar (GoDaddy) is already publishing the correct record set and this should bring things back into operation.

We are continuing to monitor this.

MONITORING 4 months ago - at 01/09/2024 09:23PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 01/09/2024 09:23PM

The issue seems to be due to a DNS change and should resolve itself as the change propagates through the global DNS. Please try flushing your DNS in the meantime.

INVESTIGATING 4 months ago - at 01/09/2024 08:51PM

We are investigating reports of issues connecting to our outbound endpoint smtp.mailchannels.net

Latest MailChannels outages

High SMTP Connection Latency - 10 days ago
High SMTP Connection Latency - about 1 month ago
High SMTP Connection Latency - 2 months ago
Primary web site www.mailchannels.com is down because of issues with Cloudflare - 6 months ago
Billing provider is is having system troubles - 6 months ago

The easiest way to monitor MailChannels and all cloud vendors

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3153 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE