Outage in Malomo

"ShipmentUpdateReceived" events triggering multiple emails in Klaviyo

Resolved Minor
May 25, 2023 - Started 12 months ago - Lasted 5 days
Official incident page

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Outage Details

We identified an issue with our Klaviyo integration that could cause "ShipmentUpdateReceived" events with a status of "in_transit" to trigger multiple emails. A fix was introduced and we are now monitoring the situation. It's possible that one additional email may be triggered if the previous "ShipmentUpdateReceived" event with a status of "in_transit" occurred before the fix was implemented.
Components affected
Malomo Klaviyo
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/30/2023 02:22PM

This incident has been resolved.

MONITORING 12 months ago - at 05/25/2023 02:18PM

We identified an issue with our Klaviyo integration that could cause "ShipmentUpdateReceived" events with a status of "in_transit" to trigger multiple emails. A fix was introduced and we are now monitoring the situation. It's possible that one additional email may be triggered if the previous "ShipmentUpdateReceived" event with a status of "in_transit" occurred before the fix was implemented.

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