Outage in Malomo

Delayed/missing notifications from Malomo

Resolved Major
November 29, 2023 - Started about 1 year ago - Lasted 9 days
Official incident page

Need to monitor Malomo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Malomo, and never miss an outage again.
Start Free Trial

Outage Details

Our team has identified an issue, affecting some merchants, that is impacting the timely delivery of order confirmation notifications from Malomo. This issue is causing delays in both email and SMS confirmations for orders processed through Malomo and its integrated services. We understand the importance of timely order updates and apologize for any inconvenience this may cause. Our technical team is actively working to resolve this issue as quickly as possible. As a temporary workaround we recommend afffected merchants switch their order confirmation emails back to Shopify's default or use the Place Order metric in Klaviyo.
Components affected
Malomo API Malomo Klaviyo Malomo Attentive Malomo Postscript
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/08/2023 10:26PM

We identified the issue causing some outgoing events to be delayed, lost, or duplicated. We implemented a fix on Dec. 6 at approximately 7:00 pm EST. We have monitored the fix for several days and have confirmed that we are not seeing any further issues. This issue is now resolved.

IDENTIFIED about 1 year ago - at 11/30/2023 03:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 11/30/2023 01:22AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 11/29/2023 11:34PM

Our team has identified an issue, affecting some merchants, that is impacting the timely delivery of order confirmation notifications from Malomo. This issue is causing delays in both email and SMS confirmations for orders processed through Malomo and its integrated services.

We understand the importance of timely order updates and apologize for any inconvenience this may cause. Our technical team is actively working to resolve this issue as quickly as possible.

As a temporary workaround we recommend afffected merchants switch their order confirmation emails back to Shopify's default or use the Place Order metric in Klaviyo.

Latest Malomo outages

Intermittent Shopify Order Created Event Delays - 23 days ago
Intermittent Service Issues with Tracking Page Creator - 5 months ago
Degraded Integration Performance - 7 months ago
Degraded Performance - 10 months ago
Platform outage - about 1 year ago

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE