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Outage in Malomo

Delayed Carrier Shipment Updates

Resolved Minor
February 18, 2025 - Started 11 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our team has identified an issue with our third party carrier aggregator, which prevented shipping updates for certain carriers to be sent to Malomo. This may have impacted the delivery of shipping update notifications, beginning on February 16 to now, due to decreased events sent to our integrations. Our team is currently deploying a fix.
Components affected
Malomo API Malomo Klaviyo Malomo Attentive Malomo Postscript

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/18/2025 07:10PM

This incident has been resolved.

MONITORING 11 months ago - at 02/18/2025 04:09PM

Our team has fixed the issue and our platform is now processing shipping update events that were queued up from the start of the issue. These events are being sent to integrations as expected and shipping notifications will continue to send. Our team will continue to monitor shipping update events throughout the day.

IDENTIFIED 11 months ago - at 02/18/2025 04:04PM

Our team has identified an issue with our third party carrier aggregator, which prevented shipping updates for certain carriers to be sent to Malomo. This may have impacted the delivery of shipping update notifications, beginning on February 16 to now, due to decreased events sent to our integrations. Our team is currently deploying a fix.

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