Outage in MessageMedia
Campaign Messaging: Lists not sending correctly & delaying.
Resolved Major
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Outage Details
Components affected
MessageMedia Africa MessageMedia Asia MessageMedia The Hub MessageMedia REST API (api.messagemedia.com) MessageMedia Oceania (Australia / New Zealand) MessageMedia North America (US / Canada) MessageMedia Europe (UK) MessageMedia South AmericaLatest Updates ( sorted recent to last )
This incident has been resolved.
We have identified the root cause (internal DNS), and have taken steps to remediate this issue. Monitoring is now in place while we ensure full resolution.
Any messages that were delayed will be sent over the next hour or so. List sending will have resolved and so any future list sends will be fully respected.
Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group.
Some messages sent via the REST API are being delayed with delivery.
We are currently investigating this issue.
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