Outage in Mews

Some Booking Engines requires wrong format of phone input

Resolved Minor
May 06, 2024 - Started 13 days ago - Lasted 27 minutes
Official incident page

Need to monitor Mews outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mews, and never miss an outage again.
Start Free Trial

Outage Details

We're experiencing an elevated level or errors connected to phone input in booking engine. The phone number input requires a '+' sign. As a workaround, the guest had to prepend their number with a '+'. We are currently looking into the issue and will provide updates as soon as they are available.
Components affected
Mews Guest Journey
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 05/06/2024 01:01AM

We have resolved the phone input validation issue.

IDENTIFIED 13 days ago - at 05/06/2024 12:39AM

We're experiencing an elevated level or errors connected to phone input in booking engine.
The phone number input requires a '+' sign. As a workaround, the guest had to prepend their number with a '+'.
We are currently looking into the issue and will provide updates as soon as they are available.

Never miss when a third-party service is down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3170 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime