Outage in Microsoft Office 365

Some users may be unable to access OneDrive through the web client

Resolved Major
December 27, 2023 - Started 5 months ago - Lasted about 2 hours

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Outage Details

We've identified erroneous network traffic as the cause of impact. We've redirected the affected traffic to healthy infrastructure and reports from telemetry indicate the impact has been mitigated. We're entering a period of extended monitoring to ensure the service fully recovers.
Components affected
OneDrive
Latest Updates ( sorted recent to last )
5 months ago - at 12/27/2023 04:37PM

Title: Some users may be unable to access OneDrive through the web client
User impact: Users may be unable to access OneDrive through the web client.
Current status: We've identified erroneous network traffic as the cause of impact. We've redirected the affected traffic to healthy infrastructure and reports from telemetry indicate the impact has been mitigated. We're entering a period of extended monitoring to ensure the service fully recovers.
Incident start time: Wednesday, December 27, 2023, at 2:04 PM UTC
Next update by: Wednesday, December 27, 2023, at 6:30 PM UTC

5 months ago - at 12/27/2023 03:26PM

Title: Some users may be unable to access OneDrive through the web client
User impact: Users may be unable to access OneDrive through the web client.
Current status: We're reviewing diagnostic data to locate the source of impact and determine our next steps.
Incident start time: Wednesday, December 27, 2023, at 2:00 PM UTC
Next update by: Wednesday, December 27, 2023, at 5:30 PM UTC

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