Outage in MongoDB Cloud

MongoDB Atlas: Activation Code entry fails

Resolved Minor
March 23, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We have identified an issue with the claiming of new Activation Codes. Affected customers will see "Error configuring prepaid plan. Please contact your account rep." when trying to claim their Activation Code. This has been seen since approximately 2023-03-22 06:00 UTC. We will update this post when Activation Codes can be successfully redeemed. Activation Codes that were entered during this time were not applied and can still be claimed at that time.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/23/2023 03:27PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 03/23/2023 01:06PM

We have identified an issue with the claiming of new Activation Codes. Affected customers will see "Error configuring prepaid plan. Please contact your account rep." when trying to claim their Activation Code. This has been seen since approximately 2023-03-22 06:00 UTC.

We will update this post when Activation Codes can be successfully redeemed. Activation Codes that were entered during this time were not applied and can still be claimed at that time.

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