Outage in MongoDB Cloud

MongoDB Atlas and Support Portal: Browser-initiated Federated logins fail

Resolved Minor
October 23, 2025 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified an issue affecting our federated authentication system since approximately 17:30 UTC on 2025-10-23. This affects a small number of federated users. Affected users who attempt to login via their federation will not to be able to login to Atlas or the Support portal and may see errors claiming they are unauthorized. As a workaround, users can login at cloud.mongodb.com or support.mongodb.com depending on whether they would like to use Atlas or Support, respectively. The same issue affects Atlas for Government, so users there could go to cloud.mongodbgov.com to login. Existing logins are unaffected. Cluster health is unaffected.
Components affected
MongoDB Cloud MongoDB Cloud MongoDB Support Portal

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 10/23/2025 10:50PM

This incident has been resolved.

MONITORING 6 days ago - at 10/23/2025 10:44PM

A fix has been deployed and we are monitoring the results.

MONITORING 6 days ago - at 10/23/2025 10:43PM

A fix has been deployed and we are monitoring the results.

IDENTIFIED 6 days ago - at 10/23/2025 09:08PM

We have identified an issue affecting our federated authentication system since approximately 17:30 UTC on 2025-10-23. This affects a small number of federated users. Affected users who attempt to login via their federation will not to be able to login to Atlas or the Support portal and may see errors claiming they are unauthorized.

As a workaround, users can login at cloud.mongodb.com or support.mongodb.com depending on whether they would like to use Atlas or Support, respectively. The same issue affects Atlas for Government, so users there could go to cloud.mongodbgov.com to login.

Existing logins are unaffected. Cluster health is unaffected.

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