Outage in MongoDB
MongoDB Charts: Infinite login loop when creating new Charts projects
Resolved MinorIncident Report
Summary AI Generated
**MongoDB Charts experienced an infinite login loop** for users creating new projects via the "Visualization" tab, beginning around 23:30 UTC on October 1, 2026. Affected users were repeatedly prompted to log in and could not access the Charts interface, though projects were still being created in the background; existing Charts projects remained unaffected. The incident lasted approximately 5 hours and was resolved by 05:02 UTC on October 2, 2026.
Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment.
Existing Charts projects are not affected.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/02/2026 05:02AM
This incident has been resolved.
IDENTIFIED
7 days ago - at 10/02/2026 12:01AM
Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment.
Existing Charts projects are not affected.
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