Outage in Monta

Gap in human live chat support coverage

Resolved Minor
March 25, 2024 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Need to monitor Monta outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Monta, and never miss an outage again.
Start Free Trial

Outage Details

Due to sickness in the team, we are unfortunately without any human support on the following day this week: Tuesday 3:00:7:00am All times are in Central European Time. Our AI ChatGPT bot will be available for all first-line assistance, and if unable to assist, will send the ticket to be picked up when our day shift team starts at 7:00am. We are very sorry for the unforeseen inconvenience and thank you for understanding.
Components affected
Monta Customer Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2024 10:55PM

We have covered the hours and have no further gaps. Apologies for the misleading post - all support services are up and running.

INVESTIGATING about 1 month ago - at 03/25/2024 09:28PM

Due to sickness in the team, we are unfortunately without any human support on the following day this week:

Tuesday 3:00:7:00am

All times are in Central European Time.

Our AI ChatGPT bot will be available for all first-line assistance, and if unable to assist, will send the ticket to be picked up when our day shift team starts at 7:00am.

We are very sorry for the unforeseen inconvenience and thank you for understanding.

Latest Monta outages

OCPP Deployment / Deployering - 4 days ago
Hub Display Issue: Only Teams with Monta as Operator Visible - 12 days ago
Partner API & Public API: `GET /charges` failing - 13 days ago
Delay on Monta Shop Orders - 14 days ago
Charges in the UK are failing - 18 days ago

Monitor outages in real-time, stay one step ahead

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE