Outage in Neto

Webstore Payments Uncaptured/Unresponsive

Resolved Minor
February 09, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating an issue where in some cases checkout/payment pages become unresponsive or where payments are captured but not confirmed leaving them in an uncaptured state. It seems from our initial investigation that it is mainly affecting Stripe. This is an active investigation and we will provide regular updates.
Components affected
Neto Payment Methods
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/11/2024 12:54AM

Our team have implemented the required fix on impacted merchants and will continue to monitor. If you are still affected and have not yet informed our support team, please reach us at support@maropost.com

MONITORING 3 months ago - at 02/10/2024 10:13AM

Our team has deployed a fix for merchants who were affected and reported the problem through our Support Team (support@maropost.com). We have subsequently contacted all the affected merchants with further detail about the fix. We are now in the monitoring phase and will provide more detail in due course.

IDENTIFIED 3 months ago - at 02/10/2024 02:50AM

Our team have identified some potential causes and are investigating a solution. More updates to follow as we work to resolve this.

INVESTIGATING 3 months ago - at 02/09/2024 11:12PM

We are currently investigating an issue where in some cases checkout/payment pages become unresponsive or where payments are captured but not confirmed leaving them in an uncaptured state. It seems from our initial investigation that it is mainly affecting Stripe. This is an active investigation and we will provide regular updates.

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