Outage in Onfido

New checks missing in Dashboard

Resolved Minor
December 17, 2023 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Checks/reports issued in the past 2 hours are missing from the Onfido Dashboard, we are working on restoring the data.
Components affected
Onfido Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/17/2023 06:05AM

We have cleared the backlog, all checks will show in the Onfido Dashboard

IDENTIFIED 5 months ago - at 12/17/2023 05:39AM

We have identified the issue and we are processing the backlog of checks.

INVESTIGATING 5 months ago - at 12/17/2023 05:07AM

Checks/reports issued in the past 2 hours are missing from the Onfido Dashboard, we are working on restoring the data.

Latest Onfido outages

webhook delivery degradation - about 2 months ago
Known Faces Degraded request times - 2 months ago
Unable to create checks in EU - 2 months ago
Increased latency on check processing - 2 months ago
Identity report with increased TaT for USA jurisdiction - 3 months ago

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