Unable to create checks in EU

Following subsequent monitoring, our systems continue to be stable since services were fully restored at 11:42 UTC, and this incident is now closed. There remains a very small backlog of impacted reports that will be completed in the next few hours.

This incident was caused by the failure of a routine maintenance operation. The failure led to our API being unavailable, resulting in all EU customers facing downtime from 10:37 UTC to 10:52 UTC.

There was a further problem in the subsequent recovery period that prevented documents from being uploaded from 10:52 UTC to 11:42 UTC. This blocked the creation of checks that depended on document capture. For Studio customers, workflows were created, advancing until the document capture step. After document upload recovered, applicants were able to resume from that workflow step.

A more detailed postmortem will follow.

We pride ourselves on the reliability of our service, and apologise for the disruption caused by this incident.

The API is now stable and correctly accepting checks and documents. We are processing all reports.
We will keep monitoring.

A fix for the issue has been built, we are in the process of deploying it to all infrastructure.
Dashboard and API are available except to create checks.

The issue has been identified and a fix is being implemented.

The API should already be partly available.

We are continuing to investigate this issue.

We are currently investigating this issue.