Is Onfido Down? What is the current status?

Onfido status is operational
IsDown gathers data for Onfido status from official sources and user reports.
Updated from Onfido official status page.
Onfido not working for you?

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

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Onfido issues reported by users in the last 24 hours

Latest user comments about Onfido problems

  • B
    about 2 months ago

    Bobby Document Verification Server won't come up to let me do verification

  • M
    3 months ago

    Mara I was being referred from a different app to verify my ID. However, the ID scanner doesn't open at the moment.

No active incidents reported in Onfido's status page

Onfido outages in the last 30 days

Number of Incidents

4 issues

Last incident

14 days ago

Onfido outage history

Elevated error rate affecting report creation in the EU cluster

Major Resolved

September 24, 2024 · lasted about 1 hour

We're currently experiencing elevated error rates impacting report creation, affecting all clients. We will provide an update at 11:15 UTC

Identity Enhanced degraded performance

Minor Resolved

September 18, 2024 · lasted about 1 hour

Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK

Degraded performance on Identity Enhanced reports

Minor Resolved

September 17, 2024 · lasted about 1 hour

We are currently investigating the issue.

Sign up and check all outage history

Check Onfido components, services, or regions current status in real-time

Vendor Downtime? Keep Your Team Informed with an Internal Status Page

IsDown aggregates and normalizes all your vendors' status pages. Create a dashboard & get outages alerts in Slack, PagerDuty, Datadog, and more.

Stay informed about Onfido status changes

IsDown offers an easy way to monitor Onfido with maximum flexibility

Major Outages Notifications

IsDown monitors Onfido for major outages. A major outage is when Onfido experiences a critical issue that severely affects one or more services/regions. When Onfido marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Onfido status page for minor outages. A minor outage is when Onfido experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Onfido status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Onfido publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Onfido and all their 24 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Onfido and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Onfido down today?

Onfido is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Onfido status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Onfido outages, issues and problems' at the top of the page.

When was the last Onfido outage?

Onfido last outage was on September 24, 2024 with the title "Elevated error rate affecting report creation in the EU cluster"

Onfido not working for you? How do I know if Onfido is down?
How can I check Onfido status and outages?
Why use IsDown to monitor Onfido instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Onfido and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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