Onfido Status - Is Onfido Down?
Onfido is operational
Updated
Onfido is operational
Updated
IsDown pulls data from Onfido's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Dmitry
Identity verification on my website is working fine but I cannot log into https://dashboard.ca.onfido.com/results (blank page with console errors) and reset pw flow isn't working.
Bobby
Server won't come up to let me do verification
Mara
I was being referred from a different app to verify my ID. However, the ID scanner doesn't open at the moment.
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IsDown has tracked 153 incidents since started monitoring Onfido status in June 2021.
25 days ago · lasted 23 minutes
We've currently experiencing issues that are negatively impacting latency on check completion. More details
about 1 month ago · lasted about 1 hour
We are currently investigating higher processing times for Facial Similarity and Known Faces reports in the EU region. More details
about 2 months ago · lasted about 2 hours
Issue Summary The Smart Capture Link service is currently unavailable due to an expired domain (onfido.app), which caused disruptions in domain resolution. Current Actions Taken * The onfido.app domain has already been renewed * Our team is worki... More details
We've tracked and collected 153 incidents since started monitoring Onfido status
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Number of Incidents
1 issues
Last incident
25 days ago
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Onfido isn't down. You can check Onfido status and incident details on the top of the page. IsDown continuously monitors Onfido official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Onfido is currently operational. You can check Onfido status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Onfido being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Onfido official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Onfido last outage was on March 31, 2025 with the title "Increased latency on check creation"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Onfido and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Onfido with maximum flexibility
IsDown monitors Onfido for major outages. A major outage is when Onfido experiences a critical issue that severely affects one or more services/regions. When Onfido marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Onfido status page for minor outages. A minor outage is when Onfido experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Onfido status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Onfido publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Onfido and all their 24 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Onfido and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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