Check if Onfido is down, recent outages, user-reported issues, and outages map.
Onfido is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Onfido status data.
IsDown has tracked 169 incidents since started monitoring Onfido status in June 2021. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
| Date | Status | Incident | Duration |
|---|---|---|---|
|
Oct 09, 2025
09:17 AM EDT
|
Minor | Increase in webhooks latency | 42 minutes |
|
Oct 09, 2025
05:41 AM EDT
|
Major | Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excludin... | about 3 hours |
|
Sep 27, 2025
03:45 AM EDT
|
Minor | QES increased turnaround time | about 4 hours |
|
Sep 24, 2025
10:57 AM EDT
|
Minor | Increased document report TaT in the EU cluster | about 3 hours |
|
Sep 23, 2025
06:08 AM EDT
|
Minor | Increase of withdrawn device intelligence reports | 34 minutes |
|
Sep 17, 2025
04:34 PM EDT
|
Minor | Delays in Webhook delivery in EU region | 43 minutes |
|
Sep 13, 2025
02:57 PM EDT
|
Minor | Classic dashboard results latency | 38 minutes |
|
Sep 02, 2025
06:00 PM EDT
|
Major | Qualified Electronic Signature failures | about 2 hours |
|
Sep 01, 2025
06:20 PM EDT
|
Minor | Identity report is experiencing increased TaT | about 7 hours |
|
Aug 28, 2025
06:33 AM EDT
|
Major | Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world | about 2 hours |
Identity verification on my website is working fine but I cannot log into https://dashboard.ca.onfido.com/results (blank page with console errors) and reset pw flow isn't working.
Server won't come up to let me do verification
I was being referred from a different app to verify my ID. However, the ID scanner doesn't open at the moment.
| Component | Status |
|---|---|
| Europe (onfido.com) | OK |
| USA (us.onfido.com) | OK |
| Canada (ca.onfido.com) | OK |
| JS SDK Services | OK |
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Identity verification service that uses AI to validate personal documentation and biometric data, ensuring compliance and fraud prevention through API integration and a user-friendly dashboard.
Monitoring Onfido since June 2021
Tracking 24 Onfido services and regions
22 incidents in 2025
Number of Incidents
7 issues
Last incident
2 days ago
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Onfido isn't down. You can check Onfido status and incident details on the top of the page. IsDown continuously monitors Onfido official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Onfido is currently operational. You can check Onfido status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Onfido being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Onfido official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Onfido last outage was on October 09, 2025 with the title "Increase in webhooks latency"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Onfido and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Onfido is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Onfido's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor Onfido with maximum flexibility
IsDown monitors Onfido for major outages. A major outage is when Onfido experiences a critical issue that severely affects one or more services/regions. When Onfido marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Onfido status page for minor outages. A minor outage is when Onfido experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Onfido status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Onfido publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Onfido and all their 24 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Onfido and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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