Outage in Onfido

Facial similarity delayed processing

Resolved Major

January 07, 2026 - Started 6 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing delays to process Facial similarity reports and tasks.

Components affected

Onfido Facial Similarity

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Latest Updates ( sorted recent to last )

MONITORING 6 days ago - at 01/07/2026 02:30PM

A fix has been implemented and we are monitoring.

INVESTIGATING 6 days ago - at 01/07/2026 02:00PM

We are currently investigating an issue that is causing delays to process Facial similarity reports and tasks.

Latest Onfido outages

Document processing delayed processing - 6 days ago

Issues when processing facial checks in Europe region - 6 days ago

Severe service disruption across the platform in EU - 6 days ago

Errors when processing checks in Canada region - 25 days ago

Degraded performance of QES and Evidence File products - 26 days ago

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