Outage in Onfido
QES tasks degraded performance
Resolved MajorIncident Report
Summary AI Generated
Onfido experienced a major service incident where QES (Qualified Electronic Signature) tasks encountered degraded performance due to an issue with one of their providers. All QES tasks were unable to complete during the incident, which lasted 2.3 hours. The provider gradually recovered and QES functionality was fully restored.
We identified an issue with one of our provider and some QES tasks may encounter some problems.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/21/2026 05:12PM
QES is operational again.
IDENTIFIED
5 days ago - at 04/21/2026 05:02PM
Our provider is slowly recovering, we expect some QES tasks to complete.
IDENTIFIED
5 days ago - at 04/21/2026 04:12PM
Our provider continues experiencing issues and is working on a fix.
IDENTIFIED
5 days ago - at 04/21/2026 03:14PM
Our provider is still experiencing issues. All QES tasks cannot complete for now.
IDENTIFIED
5 days ago - at 04/21/2026 02:56PM
We identified an issue with one of our provider and some QES tasks may encounter some problems.
Latest Onfido outages
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
Service Degradation - Manual Tasks (EU) - 3 months ago
Document report and Autofill not being processed in US - 3 months ago
Document processing delayed processing - 4 months ago
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