Outage in Onfido
Partial outage for Watchlist reports
Resolved MajorIncident Report
Summary AI Generated
Onfido experienced a major outage where some Watchlist search profiles malfunctioned, preventing affected reports from being processed. The incident impacted the Watchlist service for 1.8 hours before being resolved. The issue was identified and fixed, with reports returning to normal processing.
Some Watchlist search search profiles are not working correctly the impacted reports are not being processed. We are investigation the root cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/06/2026 03:49PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/06/2026 03:05PM
The issue has been fixed, and the reports are being processed correctly. We are still monitoring the service.
IDENTIFIED
about 1 month ago - at 06/06/2026 02:36PM
We identified the issue and are implementing a fix.
INVESTIGATING
about 1 month ago - at 06/06/2026 02:08PM
Some Watchlist search search profiles are not working correctly the impacted reports are not being processed. We are investigation the root cause.
Latest Onfido outages
Severe service disruption across the platform in EU - 26 days ago
Electronic signature increased TaT - about 1 month ago
Electronic signature high TaT - about 1 month ago
Degraded performance for Identity Reports in UK jurisdiction - 2 months ago
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