Outage in Onfido
QES tasks cannot complete because our provider is encountering issues.
Resolved MajorIncident Report
Summary AI Generated
**Onfido – QES Task Failure (June 23, 2026 | ~1.2 hours)** Onfido's Qualified Electronic Signature (QES) tasks were unable to complete due to issues with their third-party electronic signature provider. All QES tasks were blocked for the duration of the incident. The provider's issue was resolved, blocked tasks were resumed where possible, and the incident was fully resolved within approximately 1.2 hours.
We cannot complete QES tasks because our electronic signature provider is encountering issues.
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 06/23/2026 03:49AM
This incident has been resolved.
MONITORING
25 days ago - at 06/23/2026 03:45AM
The issue has been fixed. We're monitoring and resuming blocked QES tasks, if they can be.
IDENTIFIED
25 days ago - at 06/23/2026 03:20AM
Our provider is still experiencing issues. All QES tasks cannot complete for now.
IDENTIFIED
25 days ago - at 06/23/2026 02:57AM
Our provider is experiencing issues. All QES tasks cannot complete for now.
INVESTIGATING
25 days ago - at 06/23/2026 02:38AM
We cannot complete QES tasks because our electronic signature provider is encountering issues.
Latest Onfido outages
Severe service disruption across the platform in EU - 26 days ago
Electronic signature increased TaT - about 1 month ago
Electronic signature high TaT - about 1 month ago
Partial outage for Watchlist reports - about 1 month ago
Degraded performance for Identity Reports in UK jurisdiction - 2 months ago
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