Outage in Onfido
UK EVisa Government Service is down
Resolved MajorIncident Report
Summary AI Generated
The UK eVisa government service experienced a 28-minute outage, preventing Onfido checks from being processed. The third-party government provider was unavailable, causing checks to become stuck during the disruption. The provider came back online and all previously stuck checks were successfully processed upon resolution.
This UK Government service is currently down and not available.
We are monitoring the situation until the service comes back online.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/22/2026 11:49AM
3rd party provider is back online.
Checks previously stuck have been processed now.
MONITORING
2 days ago - at 09/22/2026 11:40AM
3rd party provider appears to be back online now. Checks are being processed.
Continuing to monitor the situation.
IDENTIFIED
2 days ago - at 09/22/2026 11:24AM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 09/22/2026 11:23AM
This UK Government service is currently down and not available.
We are monitoring the situation until the service comes back online.
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