Outage in Onfido
Degraded performance for Identity Reports in UK jurisdiction
Resolved MajorIncident Report
Summary AI Generated
Onfido experienced a 3.1-hour major incident where Identity Reports in the UK jurisdiction failed to process due to issues with their providers, affecting the Identity Enhanced component. A workaround was applied after the issue was identified, followed by a fix that was monitored before full resolution.
We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
Components affected
Onfido Identity EnhancedTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/30/2026 02:01PM
This incident has been resolved
MONITORING
7 days ago - at 09/30/2026 12:37PM
We are continuing to monitor for any further issues.
MONITORING
7 days ago - at 09/30/2026 12:35PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 09/30/2026 11:20AM
The issue has been identified and we applied a workaround
INVESTIGATING
7 days ago - at 09/30/2026 10:55AM
We are facing issues with our providers and we see Identity Reports not being processed in UK jurisdiction
Latest Onfido outages
UK EVisa Government Service is down - 15 days ago
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Increase in Known Faces consider rate - about 1 month ago
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