Outage in Onfido
Authorization errors in Public API
Resolved MinorIncident Report
Between 14:30 and 15:30 UTC, customers in the CA region experienced degraded access to the Public API. A faulty deployment in the authentication layer caused valid tokens to be incorrectly rejected, resulting in failed API requests.
The issue has been fully resolved. No action is required on your end. We apologise for the disruption.
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RESOLVED
17 days ago - at 09/07/2026 03:53PM
Between 14:30 and 15:30 UTC, customers in the CA region experienced degraded access to the Public API. A faulty deployment in the authentication layer caused valid tokens to be incorrectly rejected, resulting in failed API requests.
The issue has been fully resolved. No action is required on your end. We apologise for the disruption.
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