Outage in Onfido
Severe service disruption across the platform in EU
Resolved MajorIncident Report
Summary AI Generated
Onfido experienced a 16-minute major outage across its EU cluster caused by an Amazon RDS issue, likely stemming from resource contention on a shared database instance during concurrent maintenance operations. The disruption affected all core platform components, including the API, Dashboard, Applicant Form, Document Verification, Facial Similarity, Watchlist, and Identity Enhanced services. Full processing capacity was restored and a public post-mortem is planned.
We're currently monitoring the EU cluster after an Amazon RDS issue.
Components affected
Onfido Identity Enhanced Onfido API Onfido Dashboard Onfido Applicant Form Onfido Document Verification Onfido Facial Similarity Onfido WatchlistTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 06/22/2026 05:56PM
We’re seeing recovery across our internal metrics, and processing has now returned to full capacity. At this time, the issue appears to be resolved.
Our current leading hypothesis is resource contention on a shared Amazon RDS instance that several services depend on, potentially related to a VACUUM operation running alongside a long-running job deleting a large volume of accumulated historical data. We have not yet confirmed the root cause and will continue investigating as follow-up, but service has been restored for now.
We'll be following up with a public post-mortem.
MONITORING
26 days ago - at 06/22/2026 05:44PM
We're currently monitoring the EU cluster after an Amazon RDS issue.
Latest Onfido outages
Electronic signature increased TaT - about 1 month ago
Electronic signature high TaT - about 1 month ago
Partial outage for Watchlist reports - about 1 month ago
Degraded performance for Identity Reports in UK jurisdiction - 2 months ago
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