Outage in Onfido
Identity Enhanced issues
Resolved MinorIncident Report
Summary AI Generated
**Onfido – Identity Enhanced Incident Summary** On July 24, 2026, Onfido's Identity Enhanced service experienced a significant drop in clear rates for applicants globally, excluding the UK, lasting approximately 2.9 hours. The issue was traced to a third-party provider and impacted identity verification outcomes for users worldwide during that window. The provider resolved the issue by 07:08 UTC, restoring normal service operation.
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/24/2026 07:08AM
The provider has resolved the issue, and the service is now operating normally
MONITORING
2 days ago - at 07/24/2026 05:09AM
We are seeing our provider's service recovery and request success rates improving. We continue to monitor the situation closely.
IDENTIFIED
2 days ago - at 07/24/2026 04:55AM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 07/24/2026 04:36AM
We are working with our third-party provider to resolve the issue and will share updates as they become available.
INVESTIGATING
2 days ago - at 07/24/2026 04:18AM
Identity Enhanced is experiencing a major decrease in clear rates for applicants all other the world except UK
Latest Onfido outages
QES tasks cannot complete because our provider is encountering issues. - about 1 month ago
Severe service disruption across the platform in EU - about 1 month ago
Electronic signature increased TaT - about 1 month ago
Electronic signature high TaT - about 1 month ago
Partial outage for Watchlist reports - about 2 months ago
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