Outage in Onfido
Electronic signature increased TaT
Resolved MinorIncident Report
Summary AI Generated
A third-party provider issue caused elevated turnaround times (TaT) for Qualified Electronic Signature (QES) tasks on Onfido for approximately 4.4 hours. The provider worked to resolve the errors, with error rates stabilizing before a full fix was implemented. The incident was resolved once the provider restored normal operations and QES task TaT returned to expected levels.
One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/17/2026 09:23AM
The QES tasks TaT is back to normal.
MONITORING
about 1 month ago - at 06/17/2026 08:48AM
Our provider was able to fix the issue and we don't get any error when contacting them.
The TaT of QES tasks is back to normal.
Monitoring the situation to make sure the errors don't come back.
IDENTIFIED
about 1 month ago - at 06/17/2026 08:17AM
We're working closely with our provider to find the reason of the remaining errors.
The error rate contacting our provider is stable and the impact on the QES task TaT is under control.
IDENTIFIED
about 1 month ago - at 06/17/2026 06:50AM
Our provider's error rate dropped significantly. The TaT of QES tasks is now close to the usual value.
IDENTIFIED
about 1 month ago - at 06/17/2026 06:19AM
Our provider is still working on fixing the issue.
We're monitoring the impact and we're making sure to keep the TaT as low as possible, considering the situation.
IDENTIFIED
about 1 month ago - at 06/17/2026 05:30AM
Our provider is actively working on fixing the issue.
IDENTIFIED
about 1 month ago - at 06/17/2026 04:59AM
One of our providers is still experiencing issues, resulting in higher TaT for electronic signature tasks.
Latest Onfido outages
Severe service disruption across the platform in EU - 25 days ago
Electronic signature high TaT - about 1 month ago
Partial outage for Watchlist reports - about 1 month ago
Degraded performance for Identity Reports in UK jurisdiction - 2 months ago
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