Outage in Onfido
Electronic signature high TaT
Resolved MinorIncident Report
Summary AI Generated
Electronic signature tasks on Onfido experienced longer-than-usual processing times for approximately one hour due to maintenance on a third-party provider, which limited its ability to handle requests. The incident was classified as minor and affected turnaround times for electronic signature task completion. The service was fully restored by 23:17 UTC on June 16, 2026.
Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/16/2026 11:17PM
The service is operational again.
IDENTIFIED
about 1 month ago - at 06/16/2026 10:52PM
Our provider is still not able to answer to all requests, resulting in longer-than-usual electronic signature task processing time.
IDENTIFIED
about 1 month ago - at 06/16/2026 10:19PM
Our electronic signature tasks are taking more time to complete because one of our providers is doing some maintenance.
Latest Onfido outages
Severe service disruption across the platform in EU - 25 days ago
Electronic signature increased TaT - about 1 month ago
Partial outage for Watchlist reports - about 1 month ago
Degraded performance for Identity Reports in UK jurisdiction - 2 months ago
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