Outage in Onfido
Delays in processing reports in the US cluster
Resolved MinorIncident Report
Summary AI Generated
Onfido's US cluster experienced approximately 1.2 hours of degraded performance affecting Facial Similarity, Document, and Known Faces report processing, caused by underperforming nodes in their search cluster. The API, Document Verification, and Facial Similarity components were all impacted, resulting in delayed report processing. The team identified the root cause, implemented a fix, and confirmed full resolution with processing times returning to normal.
We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/27/2026 07:21PM
Processing times are back to normal. This issue is now resolved. Post-mortem to follow soon.
MONITORING
11 days ago - at 07/27/2026 07:18PM
We implemented a fix and continue to monitor the quality of processing time, which is now improved.
IDENTIFIED
11 days ago - at 07/27/2026 06:51PM
We've identified the root cause of degraded performance in our US search cluster and are actively working to resolve it. We'll follow up once fully restored.
INVESTIGATING
11 days ago - at 07/27/2026 06:23PM
We are seeing degraded performance of some nodes in our search cluster for indexed faces. We continue to investigate the root cause and possible remediations.
INVESTIGATING
11 days ago - at 07/27/2026 06:12PM
We are currently investigating delays in our US cluster for the processing of Facial Similarity, Document and Known Faces reports.
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